Terms and Conditions

Customer Service Hours

Lilys Attic online customer service hours are the same as our retail store hours – 10:00am - 4:30pm (AEST), Monday to Friday and 10:00am – 3:00pm (AEST) Saturday.

Payment

Lilys Attic accepts payment via major credit cards VISA and MASTERCARD as well as PayPal and direct deposit. If you prefer not to shop online, Lilys Attic is happy to accept orders via telephone, email, fax or alternatively you can visit our Sydney based retail store in person. 

Unless payment is made in full (and cleared in the case of direct deposit), goods will not be dispatched. Pricing is in Australian Dollars (AUD) and includes GST. Prices are subject to change without notice.

Security

Our store ensures all your financial information is transmitted securely with 256 bit encryption technology.

Although we’ve undertaken security measures to make it a safe purchasing environment for our customers, Lilys Attic does not accept responsibility for damages or losses incurred by the customer in the event of credit card fraud or unauthorised use.

Ordering and Delivery

If you are located in Sydney and prefer to collect your order from our store, please choose “Collect in-store” option at Checkout where no delivery fee is charged. Lilys Attic will then contact you once your items are ready for collection.

Lilys Attic currently delivers within Australia only.

We use Australia Post for delivery and the following delivery / packaging flat rates apply –

Regular Post (NSW only) - $12.50

Regular Post (all other states) - $14.90

Express Post (all states) - $15.50

Orders are despatched within 3 – 7 business days of the order being processed and payment received. Personalised or made-to-order items may take longer. If there are unforseen stock or delivery issues, delivery may also take a little longer. In these instances, the customer will be notified immediately.

Due to their size or weight, some items may incur higher delivery costs, but if this applies, it will be mentioned on their individual product page.

Should your order be urgent and require despatch sooner, please notify us and we will do our utmost to accommodate your needs (taking stock levels and delivery times into consideration).

At Lilys Attic, we take great pride in our customer service and make every effort to ensure accurate and safe delivery. However, we cannot be held responsible for circumstances beyond our control that delay or hinder orders once they have left our premises. If you would prefer to track the progress of your parcel, Express Post is the better option offering an online tracking facility.

Returns and Exchanges

Lilys Attic is not responsible for items once they have left our premises. However, should an item be damaged or faulty, please contact us as soon as possible (preferably within 24 hours) and we will assess each instance based on individual circumstances and do our best to assist you.

We do not refund, but will allow exchanges within 7 days (from when buyer receives items) only if items are in original condition or packaging, receipt is provided, clothing has not been worn or washed and original tags are still attached.

In the instance of customers returning items to us for exchange, postage costs (both ways) will be incurred by the customer, unless otherwise discussed depending on individual circumstances. Customers may also choose to enclose their own self-addressed pre-paid envelope/satchel with the item being returned for the replacement item to be sent back in. Please contact Lilys Attic first prior to you returning any items.

All exchanges are ultimately at the discretion of Lilys Attic, so please contact us and we will do our utmost to help you resolve the issue.

If any clothing or item has been damaged, stained or worn, unfortunately we will not be able to allow an exchange on these items.

No refund or exchange is allowed on sale items, personalised items/artworks or made-to-order items.

Out of Stock Items

Occasionally, some items may be out of stock. As we are also a “bricks & mortar” retail store, items may be sold at the same time in-store as well as online. In this instance, Lilys Attic will contact you to discuss an alternate option. You may choose to select an alternative product, cancel your order completely or (depending on time frames) wait until selected item is back in stock.