Terms of service
Customer Service Hours
Lilys Attic online customer service hours are the same as our retail store hours
Tuesday - Friday - 10:00am - 4:30pm (AEST)
Saturday - 10:00am – 3:00pm (AEST)
Monday and Sunday - closed
Payment
Lilys Attic accepts payment via major credit cards VISA and MASTERCARD as well as PayPal. However, if shopping online isn't for you and you prefer to have a chat to one of our team, Lilys Attic is happy to accept phone orders or alternatively you can visit our Sydney based retail store in person.
Unless payment is made in full, goods will not be dispatched. Pricing is in Australian Dollars (AUD) and includes GST. Prices are subject to change without notice.
Security
Our store is PCI level 1 compliant. This ensures all your financial information is transmitted securely.
Although we’ve undertaken security measures to make it a safe purchasing environment for our customers, Lilys Attic does not accept responsibility for damages or losses incurred by the customer in the event of credit card fraud or unauthorised use.
Returns and Exchanges
Lilys Attic is not responsible for items once they have left our premises. However, should an item be damaged or faulty, please contact us as soon as possible (preferably within 24 hours of receiving your order) and we will assess each instance based on individual circumstances and do our best to assist you.
We do not refund, but will allow exchanges within 7 days (from when buyer receives items) only if items are in original condition or packaging, receipt is provided, clothing has not been worn or washed and original tags are still attached.
In the instance of customers returning items to us for exchange, postage costs (both ways) will be incurred by the customer, unless otherwise discussed depending on individual circumstances. Customers may also choose to enclose their own self-addressed pre-paid envelope/satchel with the item being returned for the replacement item to be sent back in. Please contact Lilys Attic first prior to you returning any items.
All exchanges are ultimately at the discretion of Lilys Attic, so please contact us and we will do our utmost to help you resolve the issue.
If any clothing or item has been damaged, stained or worn, unfortunately we will not be able to allow an exchange on these items.
No refund or exchange is allowed on sale items, personalised items/artworks or made-to-order items.
Out of Stock Items
Occasionally, some items may be out of stock. As we are also a “bricks & mortar” retail store, items may be sold at the same time in-store as well as online. In this instance, Lilys Attic will contact you to discuss an alternate option. You may choose to select an alternative product, cancel your order completely or (depending on time frames) wait until selected item is back in stock.